Privacy Policy

A legal disclaimer

Advanced Client Care LLC (“ACC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.advancedclientcare.org and when you engage with our telehealth and mental health services.

This Policy applies to all visitors, clients, and users of our services.

Information We Collect

We may collect the following types of information:

Personal Information:

• Name
• Address
• Email address
• Phone number
• Date of birth
• Insurance information
• Payment details
• Any other information you voluntarily provide to us when completing forms, scheduling services, or contacting us.

Protected Health Information (PHI):

• Information related to your mental health care, diagnosis, treatment plans, and communications with your clinician.

Technical Data:

• IP address
• Browser type and version
• Device information
• Usage data such as pages viewed, time spent on pages, and referring website addresses.

How We Use Your Information

We may use your information to:

• Provide mental health and telehealth services.
• Schedule appointments and send confirmations or reminders.
• Process payments and verify insurance coverage.
• Comply with legal and regulatory obligations, including HIPAA.
• Communicate with you about your care, resources, and administrative matters.
• Improve our website and services.

HIPAA and Protected Health Information

As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), Advanced Client Care follows strict policies to protect your PHI. We will not use or disclose your PHI without your authorization except:

• For treatment, payment, and healthcare operations.
• As required by law (e.g., court orders, mandatory reporting).
• To prevent or lessen a serious threat to health or safety.
• For public health activities.

We maintain administrative, physical, and technical safeguards to protect your PHI from unauthorized access, disclosure, or misuse.

For more information, you may request our HIPAA Notice of Privacy Practices, which provides a detailed description of your rights under HIPAA.

Disclosure of Your Information

We may share your information only as follows:

• With licensed clinicians providing your care.
• With insurance providers to process claims and payments.
• With our administrative staff for scheduling and billing.
• With business associates (such as secure telehealth platforms) who are contractually obligated to protect your information.
• When legally required or permitted.

We will never sell your personal information to third parties.

Data Security

We use industry-standard security measures to protect your information, including:

• Secure Sockets Layer (SSL) encryption on our website.
• Password-protected systems.
• Secure telehealth platforms.
• Policies restricting internal access to only those who need it to perform their job duties.

Despite our efforts, no method of transmission or storage can be guaranteed 100% secure. We encourage you to use caution when sharing information online.

Your Rights

You have the right to:

• Request access to or copies of your health information.
• Request corrections to your records if you believe they are inaccurate.
• Request restrictions on certain uses and disclosures.
• Request confidential communications in a specified manner.
• File a complaint if you believe your privacy rights have been violated.

To exercise these rights, please contact us at the information provided below.

Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance user experience and gather aggregate data about website traffic. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

Children’s Privacy

Our website and services are not intended for children under age 13 without parental consent. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will delete such information.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date.